Frequently Asked Questions

Once your estimate is signed, we will request a $100 appointment deposit. After payment is made, you will receive an appointment. 2 to 4 weeks before your appointment we will provide the address for you to send your project. Shipping large items can feel overwhelming but it's easier than you might think. Just find an appropriate box that isn't too big or too small and use some protective packaging on the parts. Shipping supplies can be purchased at places such as The UPS Store, Lowes, Home Depot, U-Haul, etc. UPS will package the shipment for you for a fee. PLEASE NOTE: Shipments MUST include your printed estimate inside the box, so we know the parts are for your project. We many shipments throughout the week and a ton of customer inquiries a day. We will not take the time to cross reference shipping label info with all of our inquiries.

Typically we can can save you a little on shipping by using our corporate account. In order to provide any shipping prices or generate shipping labels we need the following: - name - return address - shipment dimensions - shipment weight Once we receive that information we can get a shipping price. Ifyou choose to purchase shipping thru us, we send a QuickBooks invoice. After the invoice is paid, the label is emailed and can be printed and applied to the box to drop off at any UPS drop location.

We take our time packaging parts to return to the customer. We order new shipping supplies by the pallet and do not re use shipping supplies we received parts in. We package things neatly using sufficient amounts of protection. Very rarely do we have things get damaged. But in the unfortunate event something does happen, we have shipping insurance to allow us to receive the parts back, so Carr Designs can make the repairs for no additional charges to the customer.

Yes. The coloring we use has been proven to have the most natural appearance as well as the most durable and chemically resistant in the industry. We have personally tested it against all of the popular and some unpopular brands of interior coloring and when all of those fail, ours still holds. Keep in mind no coloring is a "dye"... Anybody who tells you otherwise does not understand the products, and even the products themselves advertise as a coating not a dye. Also remember no interior color is indestructible. Another benefit of the product we use is it is non toxic unlike all competitor colorings that contain very harmful chemicals.

At Carr Designs, we use only professional-grade, trade-exclusive products. Our leathers are sourced directly from Europe’s most prestigious tanneries, ensuring the highest quality and craftsmanship. The other materials we work with come from some of the most respected brands in the industry. We also use top-tier, high-performance coloring that sets us apart from the low-quality "paints" commonly used by DIYers or other shops. In addition, all of our adhesives and other essential supplies are of the highest quality, ensuring lasting durability and flawless results. When you choose Carr Designs, you can be confident that every project is crafted with the finest supplies available, delivering exceptional quality from start to finish.

No, Carr Designs does not re sale supplies to customers.

We work on any year, make, model vehicle. Whether it is a small repair, or a custom head to toe makeover.

Our estimate process is pretty basic. We start with a basic estimate by using the information from the customer on what they exactly want done as well as the condition of the parts and materials the customer would like to use. Once we receive the parts, we do a thorough visual inspection without disassembling the parts and then verify material choices and any custom needs if any with the customer. At that time, if the basic estimate needs to be adjusted we do so and re send it to the customer for approval. Please understand estimates are not quotes. We do our best to provide them as accurate as we can, but sometimes with trade work, once involved things can become a can of worms. But if that does happen, we always stop and touch base with the customer before proceeding.

A lot of our work is from customers scattered across North America, as well as some other various countries. We often sell customers discounted UPS shipping so they can save some money when sending parts in for work.

Yes, whatever you would like worked on must be supplied.

No, we do interior work for the customer.

We offer an extensive selection of catalogs featuring hundreds of leathers, vinyl's, and genuine Alcantara suede, allowing us to closely match your desired look for your interior color. For plastic coloring, we use advanced industry-leading tools to custom mix colors for your project. Our process involves scanning the desired color and cross-referencing it with a comprehensive library containing thousands of color variations. Additionally, we leverage AI-powered software to fine-tune and adjust the color, using primary and secondary color principles, to help ensure as close of a match as we can get when mixing the color for each project.